frequently
asked questions

ARTWORK

Please reply to orders@suaspontedesign.com with any questions or revisions you have for your order. Want to see your design in both a green and purple ink version? That’s fine, just let us know in one email and we’ll send both your way!

Remember to review your art proof on a desktop/laptop computer. Mobile devices such as phones and tablets can distort the image. Colors may display differently on different monitors and are approximated to the best of our ability.
Customers are responsible for verifying all aspects of final artwork including correct spelling, layout and placement of elements within the artwork, and color designation.
After art approval and your order is moved to processing, you have 24 hours to submit any last minute changes or requests. Once production has begun, changes to the order, including artwork, are subject to a reprint fee.

Yes! If you are unable to submit a high quality file, our art department can assist you and convert your artwork to a high quality file. However, please allow 1-2 business days from receipt of artwork for your initial art proof.

Yes! Our art department will help you create and revise your designs so that the end product is exactly the way you want it! What type of file are necessary for my art/design?

The design app with accept the following file formats: .pdf, .png, .ai, .psd, .jpeg

For the best results, files should be as high quality as possible. If possible, art should be in vector format at 300 dpi. Remember, if it looks small or blurry on your monitor, it’s definitely too small for us to work with.

GENERAL

The order process is simple! You can use one of our design apps to get started or you can start by submitting and Order Request Form or contacting us directly We respond to all inquiries within 1-2 business days.
Once we have your order details we’ll send you a quote for your order and art proof (if applicable) for your order. For all custom products, you must provide art approval before your order is complete. After art approval you’ll receive a payment link. Once payment is received, we will process your order and start production.
Standard turnaround for apparel, uniform, and giveaway orders is 10-14 business days.

Yes, we can provide samples please contact us if you need samples. 

We provide free shipping for every order here at SSD. 

Screen printing – Yes. The pricing will be depend on how many colors you have in your design and how many locations you would like designed printed.
Embroidery – No. Embroidery pricing is not affected by the number of colors in your design. Pricing depends on the size and details of your design. Larger, filled in designs will require more stitches and will cost more than a simple text design.

Direct to Garment (DTG) Has no color limitations. 

Yes! We do have different price breaks that will decrease the cost as you order higher quantities.

We accept all major credit cards. Cash and Checks. 

Yes! As long as the art is kept the same for each shirt, you can order multiple shirt colors at a time for no additional charge. However, if you would like the same art in different colors printed on multiple color shirts a $10 Color Change Fee will be apply for each print color you select.

Standard delivery time is 2-weeks from art approval/payment. We do offer rush options as well.

Screen printing – 36 pcs.
Embroidery – None
DTG – None 

PAYMENT AND INVOICES

You will not receive an emailed receipt but you can return to your invoice page and print it out for your records. It will say “PAID” at the top, indicating your payment went through successfully.

After art approval, let us know the Purchase Order (PO) number and any other information your organization requires from us to process PO payment.
Production does not begin until both art approval and PO number (or PO submittance confirmation) is received.
For any additional questions you have about the PO payment process contact us directly.

Yes! If you have a transaction limit on your company card, we can definitely split your invoice into multiple payments and even send them to multiple people if needed. Just let us know!

PRODUCTION

Ideally, the biggest would be around 10″ x 10″  big in diameter.

We can embroider jackets, polos, lab coats, blankets, towels, tote bags, hats, beanies, and more!

No. In relation to the rest of the garment, a design on a small sized shirt will look slightly smaller on a large sized shirt since the chest will be wider.

For screen printing, our maximum recommended sizes are as follows: 12.5″ x 18.5″

We’ll always do our best to color match and view the threads in different lighting to pick a color that will work for your order.

We use Madeira Rayon or Polyester thread.

 

Our art department reviews all artwork before sending an order to production. If certain elements in your design that are too small to print legibly or need to be revised or simplified we’ll notify you and get your approval before moving forward.
For embroidery, please note, certain details such as extra small text or thin lines may not always be legible. If you have questions or concerns about your design contact us directly.

5” W x 2.5” H Max

SHIPPING

We will notify you when your order has shipped and provide a tracking number.

Everything comes in a sturdy box, packaged by one of our team members at our facility.

Most of our orders are shipped with UPS but we also utilize USPS and FedEx for certain orders.

All in-house products are shipped from our location in Visalia, CA.

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